Augmented Reality and Computer Vision AI :
The next generation of visual engagement and AI-powered service automation will be added to Oracle Field Service through a technology partnership announced today by TechSee, an Oracle Partner Network (OPN) member. Agents and technicians will receive augmented reality guidance on their mobile devices via a patented, instant video stream.
When integrated with Oracle Field Service (OFS), TechSee’s computer vision AI and augmented reality (AR) automate operations related to field services, such as equipment identification, site and task observability, error code statuses and issues, and can offer automated AR-guided resolutions. Remote work completion can be checked by field service representatives and supervisors using live video or AI-powered job verification analysis.
By virtualizing many frequent technician visits, the combined solution will enable businesses to significantly enhance customer happiness through immediate resolution, cut costs by reducing truck rolls, and boost agent productivity and accuracy by giving visual context.
Through visual communications, guidance, and automation, TechSee and Oracle jointly deliver a ground-breaking field service solution that dramatically improves field performance. Customers of OFS now have access to one-way and two-way video, screen sharing from any device, and augmented reality instruction without having to download or install any additional software.
“Adding intelligent visual guidance capabilities to Oracle Field Service is a game changer for our customers in asset-intensive industries like manufacturing, utilities, and communications”, “We’re excited to partner with TechSee to give our customers tools they need to service their customers.”
Jeff Wartgow, VP of Outbound Product Management, Oracle.
The collaboration between TechSee and Oracle addresses the expanding demand for service professionals as the complexity of the assets and equipment field service technicians’ job increases. With TechSee’s Visual Engagement technology, remote users may adopt a “see what I see” strategy to more rapidly identify and fix issues. Additionally, because both teams have experience, installing and implementing these capabilities is straightforward.
“TechSee is excited to partner with Oracle. Oracle’s broad-based approach to CRM, CX and Field Service and Oracle’s leadership in field service solutions makes this a natural partnership for leveraging TechSee’s remote visual engagement platform. Together we will help the world’s largest field service teams drive better customer experience, improve technician enablement, and dramatically cut operational costs and emissions by reducing truck rolls through virtualized service innovation. By adding TechSee’s augmented reality, live remote video, and computer vision AI, Oracle Field Service can offer amazing employee and customer experience from anywhere.”
David Troll, GM and CRO at TechSee
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