Platform enables credit unions to improve and customise each interaction between employees and members.

A groundbreaking Digital Discussions Platform created especially for credit unions was unveiled by Eltropy. With the help of this platform, credit unions can design unique member experiences for each and every encounter, whether it takes place in-person or online via any channel of communication. It uses automation to react to straightforward conversations around-the-clock, freeing up CU staff to concentrate on more valuable interactions during office hours.

The “Digital Conversations Platform” by Eltropy is composed of three layers: intelligence, automation, and communications.

• Credit unions can communicate with their members at any time and from any location utilising the Communications layer, which integrates voice, text, video, secure chat, co-browsing, screen sharing, and secure chat under a single user experience.
• A layer of automation is added on top of that, allowing agents to concentrate on higher-value discussions by using voice biometrics and AI-enabled intelligent virtual agents (IVA) to automatically answer to routine, easy enquiries from members.
• The third and final layer, intelligence, uses AI algorithms to mine these talks and gives CU executives access to “conversation analytics” in real-time to enhance customer service.

By seamlessly integrating their traditional in-branch services with digital ones through Eltropy, credit unions also save expenses and staff workload, streamlining operations that allow them not just survive but also prosper through the impending recession.

“We’re very proud of the steps we’ve taken to have arrived with this industry-first, integrated, Digital Conversations Platform to improve the member experience”, “Every member interaction is unique. Every conversation provides a chance to create member loyalty. Eltropy is committed to providing credit unions with the best digital platform to deliver exceptional member experiences while optimizing costs and growing assets.”

Ashish Garg, Co-Founder and CEO of Eltropy

“With so many unique engagement challenges credit unions are facing right now, including rising call volumes and a shortage of staffing, Eltropy has built an award-winning digital conversations platform to face these challenges head-on”, “They’re helping move the industry forward by enabling virtual branch capabilities that delight members with the ability to communicate the way they want, and when and where they want.”

Barb Lowman, President of CUNA Strategic Services

The platform used by Eltropy upholds the strictest security and compliance requirements, making sure that all communications are secure and encrypted, safeguarding members’ private information, and preventing data breaches.

More than 500 credit unions are on the Eltropy platform as it rapidly extends across the credit union ecosystem. Eltropy has pre-integrations with well-known core, LOS, collection, and other systems as part of its vast integration ecosystem with partners. Credit unions can easily integrate conversational bots, secure chat, co-browsing, texting, video, and other forms of member contact into a single thread.