Glassbox is the first digital customer experience platform (CX) to announce that it is integrating the ground-breaking AI tool ChatGPT into its platform, making customer data and insights more available than ever for Glassbox customers. Glassbox is a leading provider of digital experience analytics for web and mobile applications. Along with the robust funnels, path mapping, and reports offered by Glassbox, this integration will make things easier for all Glassbox users worldwide. In order to put the power of Glassbox customer insights at the fingertips of all users, not just those with training in data analytics, customers will be able to ask questions about business-related topics in their native language and instantly obtain the particular data and insights they requested.
“In a world where data is king and understanding your customers’ digital experience is paramount, the integration of ChatGPT into Glassbox will allow everyone in a business, regardless of their level of data fluency, to get specific and relevant data in seconds”, “ChatGPT and bots are an amazing technology that continues to improve, but we believe that the human voice is necessary to complete the picture. Combining Glassbox and ChatGPT achieves the right balance to provide easy access to data as well as detailed insights that our customers rely on.”
Yaron Gueta, CTO, Glassbox
Glassbox is constantly enhancing its array of solutions, including the digital experience for its own clients, and is consistently rated as the top CX vendor by customers. Following the introduction of the Voice of the Customer solution and User Timelines last year, as well as the distinctive tagless approach used by Glassbox to gather the most comprehensive customer experience data, ChatGPT will further put potentially unmatched insights at Glassbox customers’ fingertips.
“We are always on the lookout for new technology that can increase our customers’ experience with Glassbox and the business value they gain from using our solution”, “Gone are the days of asking a data insights manager to manipulate queries and data sets to get the information you need. Now users across business units will be able to ask a business question in their native language and receive the correct information back.”
Yaron Morgenstern, CEO, Glassbox