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Microland Promoted to Premier Partner in the ServiceNow Partner Program

ServiceNow Partner Program

The ServiceNow Partner Program has announced the promotion of Microland to Premier Partner, one of the world’s leaders in digital transformation. Microland provides a wide range of IT and business transformation solutions and services on the ServiceNow platform for its international clients as a global professional and managed services partner. The promotion of Microland to Premier Partner confirms its accomplishments in the ServiceNow partner review methodology, which highlights actions, successes, and commitments that show Microland’s level of commitment to ServiceNow and go-to-market maturity.

Technology professionals are realising the need to provide observability and automation for modern distributed applications that can help identify, explore, correlate, and address issues across the technology stack as digital workflow platforms are quickly becoming the foundation for business units across the enterprise. As part of this initiative, Microland has introduced SmartCenter 2.0, an internal platform based on the ServiceNow platform with observability and hyper-automation features derived from well-known Microland IPs, such as Intelligeni, Microbots, and SmartInsights.

In order to improve user experience, SmartCenter 2.0 includes a preconfigured set of enterprise service management (ESM) solutions that include technological infrastructure and application observability, AI/ML-based cognitive diagnostics, and automated remediation. In addition to business services, healthcare and life sciences, manufacturing, public sector, retail, travel and hospitality, and utilities, SmartCenter 2.0 also provides solutions in the HR, security, and procurement sectors.

Customers of Microland will be able to drastically lower the expenses associated with running their IT operations by streamlining their business and IT processes, enhancing resource visibility, and driving process efficiencies. These changes can enhance employee satisfaction and productivity.

“We are excited to be recognized as a ServiceNow Premier Partner, which brings us new opportunities to serve our global customers. Our work with ServiceNow has enabled us to strengthen SmartCenter 2.0 , which provides advanced cloud-based automation with deep insights across the customer’s technology landscape. We’ve enriched SmartCenter 2.0 with advanced workflows that can accelerate deployments.”

Satish Sukumar , Senior Vice President and Global Head of Platforms at Microland

For many large international firms, Microland has been a reliable partner for ServiceNow implementations. One illustration of this is its strategic alliance with the Weir Group to oversee the adoption of ServiceNow. The Weir Group has partnered with Microland to help them unlock value with each ServiceNow platform version upgrade by streamlining workloads and processes, increasing automation, managing technical debt, and managing value. For Weir Group, Microland offers Service Asset Administration (SAM), HR, ITSM, and different integrations using Integration Hub implementation and management services.

“Microland has been a trusted partner in ensuring we get the best value from our ServiceNow implementation. They are responsive and, more importantly, have the right ServiceNow expertise to collaborate with us on our digital transformation journey. Their efforts concerted to work alongside our teams to champion core initiatives is highly commendable,”

George Matheson , Director of Global Transformation – IS&T Core Services, The Weir Group PLC


“We are very pleased that Microland has leveraged our co-creation model and built a unique solution on top of the ServiceNow platform”, “Smart Center 2.0 is a great example of expanding an as-a-service offering and we look forward to continuing our commitment.”

Ravi Asrani , Global Vice President of Service Provider Business at ServiceNow

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