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ServiceNow, NVIDIA, and Accenture team to accelerate generative AI adoption for enterprises

generative AI

Customers can develop generative AI-based initiatives to alter their company operations with the aid of a pioneering AI Lighthouse program.

The introduction of AI Lighthouse, a pioneering initiative to hasten the development and adoption of business generative AI capabilities, was announced today by ServiceNow and Accenture.

Adding to the already successful strategic alliances between ServiceNow, NVIDIA, and Accenture, AI Lighthouse will help cutting-edge clients from a variety of sectors with the conception, creation, and application of fresh generative AI use cases.

The ServiceNow enterprise automation platform and engine, the NVIDIA supercomputer and software, and the Accenture AI transformation services are all together under AI Lighthouse. Customers will be able to work together as design partners to create unique generative AI large language models (LLMs) and apps to improve their businesses thanks to the full offering.

“This is a transformational moment for business to revolutionize how work gets done”, “In collaboration with our visionary partners, ServiceNow, NVIDIA, and Accenture are forming the market-leading blueprint for AI-first enterprise innovation. We expect the AI Lighthouse customer program to inspire breakthrough ideas with massive ROI: ‘return on intelligence.”

 Bill McDermott, Chairman and CEO, ServiceNow

“Industries are racing to add generative AI tools to their operations at a faster pace than in any previous technology shift”, “NVIDIA, ServiceNow and Accenture are partnering to help customers lead their industries by deploying generative AI tools that harness their own invaluable knowledge to transform the applications they use every day.”

Jensen Huang, founder and CEO, NVIDIA

“Generative AI holds enormous potential for enterprises—it can help them reinvent how they work, strengthen their services, differentiate themselves and reach new levels of performance”, “Our expanded partnership with ServiceNow and NVIDIA will apply our combined experience, expertise and insights to helping our clients create powerful, relevant and responsible generative AI use cases and more quickly realize the value of this transformative technology.”

Julie Sweet, chair and CEO, Accenture

For enterprise users, the AI Lighthouse program’s power will be brought to life by:
  • reducing the amount of manual labor that customer support representatives must do by providing overviews and insights that will speed up problem-solving.
  • Cases can be avoided by encouraging self-service options, giving individuals power, and providing engaging experiences using real human language.
  • creating material automatically, such as knowledge base articles, work notes, and intelligent search results.
  • increasing developer productivity with insightful code advice.

Since May, ServiceNow has released a number of potent generative AI features that were especially developed for the Now Platform. These capabilities are currently being tested in business settings by major manufacturers, financial services, manufacturing, and healthcare organizations. The AI Lighthouse program will expand on this initial progress to work with a limited group of customers across IT service management (ITSM), customer service management (CSM), and employee experience to design, develop, and execute new generative AI use cases.

Full-stack computing for model training and tuning will be provided by NVIDIA accelerated computing and software, including NVIDIA DGXTM AI supercomputing and NVIDIA DGX Cloud as well as NVIDIA NeMoTM LLM software; ServiceNow will be the front-end workflow automation and intelligence platform; and Accenture will use its in-depth functional and industry knowledge as well as its generative AI strategy, design, and delivery experience to bring use cases to life for customers.

By tying together various departments, systems, and silos and automating procedures, the ServiceNow platform streamlines workflows throughout the whole organization to boost productivity. The purpose-built within the ServiceNow platform Now Assist generative AI experience is intended to enable intelligent automation and increase productivity by streamlining repetitive tasks, boosting agility, and improving user experience.

The infrastructure for generative AI deployments across sectors is made up of NVIDIA accelerated compute and AI software. Businesses may enhance the intelligence of generative AI applications like drug discovery, intelligent chatbots, search, and summarization by using the NeMo and NVIDIA frameworks, optimized inference engines, and APIs.

This partnership will draw on Accenture’s recent $3 billion investment in AI and leverage the Accenture Center for Advanced AI, which has a strong focus on generative AI and massive language models. Accenture will expedite the design and engineering of domain-specific LLMs and generative AI capabilities within the ServiceNow platform to improve self-service quality and speed with AI-powered virtual agents. This will increase agent productivity and impact through summarization of service history and suggested actions, as well as functional and industry workflows. Accenture will use its extensive experience assisting clients from a variety of industries leverage generative AI, together with its expertise in infrastructure and IT service operations throughout the cloud continuum, to accelerate value across the company.

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